Regular Product Maintenance
Each Monday, from 7:30pm - 9:30pm AEST we run regular maintenance on our products (releasing, back end services, security updates and general maintenance).
There is no expected outages for these weekly maintenance windows, however users may experience intermittent access issues during this period.
We will provide notification to users (via email) if during this time we expect any outages or if there are changes that will affect the workflow or functionality for users, as per table below.
Product | Type of Release* | Frequency** | Notification to Users | Downtime |
Installed Application or Add-In | Modify | Monthly | 5 Business days | No downtime |
Installed Application or Add-In | Add | Monthly | 1-5 Business days | No downtime |
Website | Modify | Fortnightly | 5 Business days | Performed outside of business hours across all Australian time zones - No downtime, users may notice intermittent issues for a short period during the release. |
Website | Add | As needed, generally will be part of Monday night maintenance window | 1-5 Business days | Performed outside of business hours across all Australian time zones - No downtime, users may notice intermittent connectivity issues for a short period during the release. |
Services | Modify | Fortnightly | 5 Business days | Performed outside of business hours across all Australian time zones - No downtime, users may notice intermittent issues for a short period during the release. |
Services | Add | As needed, generally will be part of Monday night maintenance window | 5 Business days | Performed outside of business hours across all Australian time zones - No downtime, users may notice intermittent connectivity issues for a short period during the release. |
All | Scheduled Maintenance | Monday maintenance window | No notification, regular scheduled maintenance window | Performed outside of business hours across all Australian time zones, with expected downtime communicated in the notification to users. |
All | Hotfix / Security | As needed | As much notice as possible will be provided on a hotfix release, however it is generally within the same business day. | Would most likely expect no downtime and users may only notice intermittent connectivity issues for a short period during the release. |
*Type of Release: A modify release type is one that modifies current features/processes and an add release type is one that doesn't modify current features/processes but adds in new features.
** Frequency is the minimum amount of time between these types of releases