If you or your firm are running a firewall, please ensure that for each product you are using the below websites are allowed to connect through your firewall.
HowNow On Premise & Addins
https://hownowportal.blob.core.windows.net (Downloads from the Portal)
http://www.businessfitness.net (FTP downloads)
http://businessfitness.blob.core.windows.net (Email Manager and Office Add-In updates)
http://api.businessfitness.net (HowNow Server used for Data Sync)
Mail address: smtp.sendgrid.net Port: 587
HowNow Smart Workpapers