Troubleshooting

File Is In Use / File Is Already Open Error
This reported error is not uncommon and has been occurring since users starting sharing files on servers. Option 1 - HowNow Documents can be locked in ...
Tue, 13 Dec, 2016 at 4:50 PM
Email Manager not working after Office update
October 2017 The Email Manager has not been working correctly since the latest Microsoft Office update. Microsoft released an Outlook update that tur...
Mon, 23 Oct, 2017 at 2:08 PM
HowNow is getting ISC Errors when opening from Server
Confirm the Firebird Services are at "Started" status in the Administrator Services Firebird Guardian (if it exists) Firebird Server If the...
Mon, 20 Nov, 2017 at 2:16 PM
HowNow is getting ISC Errors when opening from Workstation but Server is Opening Ok
Add the program that runs the Firebird service (typically C:\program files\firebird\bin\fbserver.exe) to the Windows Firewall Exceptions and retry
Mon, 20 Nov, 2017 at 2:17 PM
HowNow Home Page is not displaying from Server
Confirm the HowNow Web Server Services are at "Started" status in the Administrator Services HowNow Web Server HowNow Web Server Guardian I...
Mon, 20 Nov, 2017 at 2:18 PM
HowNow Home Page is displaying from Server but not on client instances
Add the ports to the Windows Firewall Exceptions and re-try 8888 TCP 8889 TCP
Mon, 20 Nov, 2017 at 2:19 PM
No Open Command Found
We strongly recommend having your IT department making the below changes.  If you are experiencing the above error or similar, below is the corresp...
Tue, 24 Apr, 2018 at 3:41 PM
Updating DataSync (including .Net Framework if version is older than 4.6)
**WARNING - the server may need to be rebooted if the .Net framework needs updating.** This new version of DataSync will update the client's .Net F...
Mon, 18 Jun, 2018 at 9:26 AM
HowNow Document Converter Vista or No File Name Error
A recent update to the HowNow Document Converter has changed the way documents are handled when printing to the program, it is now looking for a file name t...
Thu, 31 Jan, 2019 at 3:04 PM