Support Issues

I Can't Login to Smart Workpapers - Troubleshooting
1. PROBLEM: I am trying to login to the Smart Workpapers website (https://workpapers.hownowhq.com/login) and I get this error message Your username or ...
Fri, 23 Mar, 2018 at 4:35 PM
Intermittent #N/A In Fields That Still Retain Their Formulas
When this happens the formula component in the Smart Workpapers Add-in has disappeared from the Add-ins. One way of checking it is: In Excel go to File&...
Tue, 18 Oct, 2016 at 1:47 PM
Excel Crashing Using Smart Workpapers
An Excel 'Crash to Desktop' can occur in certain circumstances when updating or filling cells. The issues arise from some Excel features, be...
Thu, 31 Aug, 2017 at 5:04 PM
Reference isn't valid and Broken Formulas - Troubleshooting
Symptom When you press a hyperlink in a smart workpapers Excel starter file, you receive an error message 'Reference isn't valid', ho...
Fri, 17 Nov, 2017 at 11:30 AM
How Do I Reinstall My Smart Workpapers Add-ins
Reloading Add-ins is different for locally (PC) based installations and Terminal Server installations. To reload your Terminal Server Add-ins your IT staff ...
Tue, 23 May, 2017 at 12:29 PM
Workpapers not working when opened from MYOB Document Manager
A recent update to MYOB AE has resulted in all Excel documents being opened in 'administrator mode'. This has the effect of unloading all user lev...
Thu, 20 Apr, 2017 at 8:47 AM
Smart Workpapers Excel Add-in appears twice in properties page
Issue: When you go to the File menu in Excel, you will see two tabs for HowNow Smart Workpapers instead of one. This may cause some erratic behaviour in ce...
Tue, 22 May, 2018 at 10:06 AM
Auto update of smart workpapers add-in
The smart workpapers add-in is designed to automatically update.  When it has been updated on the website, it will automatically download the first time t...
Fri, 14 Oct, 2016 at 12:07 PM
Smart Workpapers Add-in Setup.exe is corrupt or invalid
Issue: When you Install the Add-in from the Smart Workpapers home page you receive the error - Resolutions: Option 1 - This error only appe...
Mon, 17 Oct, 2016 at 4:02 PM
Incorrect Worksheets Downloading
If a worksheet is downloading showing incorrect rates (for example the fuel tax credit rate being used is from a different period), please ensure the dates ...
Tue, 24 Jan, 2017 at 11:09 AM