Knowledge Management

Concepts for the HowNow Administrator
The following concepts are very important for your HowNow Administrator to understand. There may seem to be subtle differences between Active and Inactive I...
Mon, 8 May, 2017 at 2:00 PM
Adding Documents to Knowledge Management
The types of documents added to Knowledge are usually related to your firm, rather than your clients. Documents such as Training Manuals, Templates, HR Docu...
Wed, 1 Nov, 2017 at 11:56 AM
Knowledge Right-click Menu
Right-click an entry in the Search Results list to display these menu options - the options available will change depending on your employee privileges and ...
Thu, 1 Jun, 2017 at 2:31 PM
Different Views in HowNow Knowledge
View menu The View menu allows you to control how much information is displayed in the Search Results list. You will not notice a difference unless yo...
Thu, 1 Jun, 2017 at 2:37 PM
Previewing Documents
The preview function in HowNow creates greater efficiency when looking for documents as you are able to determine the contents of the document prior to open...
Mon, 15 Jan, 2018 at 4:31 PM
Assigning Documents to a Content Module
Only Administrators or Content Administrators can perform this function. The following procedure assumes you have first created a Content Module. Refer ...
Fri, 14 Sep, 2018 at 4:26 PM
Removing Documents from a Content Module
Only Administrators or Content Administrators can perform this function. The following procedure assumes you have already assigned an Item to a Content ...
Thu, 1 Jun, 2017 at 3:28 PM
Why HowNow Opens Documents in Read-Only Format
HowNow opens Knowledge documents in read-only format. This means that users can, for example, enter details into a form, or complete a checklist (and then s...
Wed, 19 Apr, 2017 at 10:24 AM
News List
HowNow contains two types of News Lists, one for each User and the All News list for the Administrator of HowNow. A user's News Items can be viewed on...
Thu, 1 Jun, 2017 at 3:30 PM
Adding Items to the Review list
The HowNow Administrator is able to add Items to the Review list in HowNow. (Refer to Status Bar - News and Review Items for how users are notified of Revie...
Thu, 1 Jun, 2017 at 3:32 PM