The connected portal main account login details need to be added to system options in HowNow. (This step is generally completed by the Business Fitness support team as part of the setup and testing of the Portal). 


File >  Options > HowNow Portal 


From here you can add the account details provided to you by Business Fitness for your HowNow Portal. 


Please note - Any changes to this account will require a restart to the HowNow WebServer service on the server. 


See this article for additional information


Changing the Main Administrators password
If the main Administrator Portal account holder changes their password, this change must also be reflected in the HowNow Portal Account in HowNow:


First Remove the account holder - go to File > Options > HowNow Portal

Next Login as the new Account Holder again.


You will now see the following screen  select Ok  and now close HowNow.


You now need to Stop & Restart two Services.  The easiest way to do this is to get your IT People to do this for you.  They must do it on the Server where How Now is installed. 
Please advise them to Stop the Services in the following order and then they only need to restart one and the other will automatically start.


Stop the HowNow Webserver Service then the Guardian Service.  After that they just restart the Guardian Service and the Web Service will start on it own.